Support

Frequently Asked Questions

Account (7)

I am trying to sign-up but can’t find my verification code?

When you request to join Showcase we will email you to verify your email address.  Please check your email junk/spam folder and/or enable emails from support@showca.se.

If I work for multiple companies or change jobs can I use one account?

Absolutely.  If a user works for multiple companies they can do this through just the one account, selecting the appropriate company at the appropriate time.  If a user changes company they can also continue using the same account.  They will simply need to be removed as member of the company they no longer work for.

How do I edit my profile?

When you are logged in go to the drop-down menu in the top right hand corner of the screen, select ‘Profile and Settings’ and then ‘Edit Profile’.

What do I do if I forgot my password?

On the login page click on the ‘Forgot your password’ and then enter your email address when prompted.  We will then send you an email with a password-reset link.  Click on this email and then follow the prompts to reset your password and login.

What happens if I sign up to Showcase with my work email address and people also invite me to Showcase via my personal email address?

With Showcase you can associate multiple email addresses to your one account.  This means that whichever email address people use invite you to Showcase they will all be directed to your one account.

You can associate multiple email addresses as follows:

1. When you are logged in, go to the drop-down menu in the top right hand corner of the screen

2. Select ‘Profile and Settings’ and then ‘Manage External Accounts’

3. Select ‘New Accounts’ and then enter the additional email address

4. We will then send you a verification email.  Please click on link on this email to verify your email address.

How much does it cost to use Showcase?

Showcase is free for individuals to use with a base level of features.  We will soon be publishing plans available for companies.

How do I close/delete my account?

Contact us if you want to do this.  Please note that if you close your Showcase account you will not have access to any information you have added to your account, including activities and connections.

General (10)

What is Showcase?

Showcase is the web, tablet and mobile solution to help you make the most out of trade shows.  Click here to learn more or view our Features Tour.

Who is Showcase for?

Showcase is for attendees, exhibitors and organisers to use around each event and to keep connected year round.  Learn about the features and benefits available for you here:  Attendee features | Exhibitor features | Organiser features.

How do I join Showcase?

Joining Showcase is simple, free and easy.  Simply tap on the ‘Request an Invitation’ button on the top right of the Showcase homepage and we’ll send you an email invitation (remember to check your spam/junk folder).

Do I join as an attendee, exhibitor or organiser?

Everyone joins Showcase by creating an individual personal account.  Under the one login users may choose to do activities as an event ‘attendee’, ‘exhibitor’ and/or ‘organiser’.

Do I join as an individual or as part of my company?

Everyone joins Showcase as an individual with a unique login.  Users may then choose to become a member of a company (or companies) they work for.  Tip: select ‘Companies’ from the drop-down menu in the top right hand corner of the screen to do this.

Will Showcase be available for conferences and other events?

Showcase is focused on trade shows (also referred to as “expos”, “trade fairs” and “exhibitions”).  For trade shows that have a conference component we enable organisers to upload conference schedules and other relevant information too.

Why is Showcase currently only focusing on Aerospace, Security and Defence trade shows? Will Showcase be available for all sectors? When will it be available for other trade shows?

Trade shows are big business-to-business events and there are thousands each year across a whole range of sectors.  We have built Showcase so that any trade show can be added and, in doing so, get an immediate web and app presence.  We are initially focusing on limited sectors very soon we’ll expand into other sectors.

If you would like to see Showcase in a particular sector or for a particular event please contact us.

I can’t locate a particular event on Showcase. What do I do?

If the event is in the Aerospace, Security and/or Defence sectors please contact us and we will add it to Showcase.  If the event is in another sector please also contact us to let us know which sector and event(s) you would like to see on Showcase.  We will then aim to prioritise adding these events to Showcase.

What is coming next on Showcase?

We are already working hard to continue to improve Showcase and to deliver the new features and product updates that will help users meet their objectives.  There is a lot more to come!

Feel free to check out our News and Blog, or follow us on Twitter or LinkedIn  to be the first to hear about future developments.  In the meantime, we would greatly appreciate any feedback and suggestions.

Privacy (2)

How will my privacy be protected on Showcase?

Showcase is committed to protecting the privacy of all individuals who use our websites, applications and services.  Our Privacy Policy details the kind of information we collect about you, with whom it is shared, and for what purposes.  You can also access the Privacy Policy from a link at the bottom of each page on the main website.  See also here to learn more about how to change your Privacy Settings. 

How do I change my Privacy Settings? How do I control my personal information and who can view it?

You may view or edit your personal information and Privacy Settings at any time:

Review and edit your personal information through your personal profile (You need to be logged in to view this).

Control what information you make available on your public profile and who can view your public profile through the Privacy Settings (You need to be logged in to view this).

Control what information you make available on your full profile and who can view your full profile through the Privacy Settings (You need to be logged in to view this).

Control who can view your event status (eg events you’re attending) through the Privacy Settings (You need to be logged in to view this).